You may contact us for technical support (available to all registered users). You can receive information immediately by visiting our Technical Support web site: http://my.smithmicro.com/support/index.html.

The online site provides a constantly updated Knowledge Base consisting of FAQ’s (Frequently Asked Questions). Chances are good that someone has reported the same issue and we’ve posted information about it.

If you haven’t found the answer after reviewing the pertinent FAQ’s, you can submit a form to our Support staff, which they will respond to by email. Support requests are answered in the order they are received and response time varies depending on the number of pending requests. We therefore recommend checking the FAQ’s.

When submitting a Support request, you will need to know the following information:

• The exact version of the product you are using - This can be found in the product "About box" (available in the product menu (just to the right of the Apple menu when your product is in the foreground of your screen).
  
• The exact version of the Mac OS you are using - This can be found by choosing "About this Mac" from the Apple menu in the Finder on Mac OS X.
  
• A step-by-step description of how to reproduce the issue
  
• The exact text of any Error messages
• If you have a Serial Number, you will have the opportunity to enter it when submitting a Support Request.

How To Contact Smith Micro

All other inquiries should be directed to the following address:

Smith Micro Software
Customer Service
185 Westridge Drive
Watsonville
CA 96076, USA

Tel.: 1+ (831) 768-3615
Fax: 1+ (831) 761-6206
Web: http://my.smithmicro.com/contact/index.html

Smith Micro RSS Feeds and Mailing Lists

Subscribe to our RSS feeds or join our email lists. Smith Micro maintains a number of E-mail lists you can join which are tailored to your specific interests. By going to:

http://my.smithmicro.com/contact/maillist.html

Back to Help Home Page

Copyright © 2010, Inc. All rights reserved.